PROCESSING TIMES:
Due to the current high volume of orders, we are experiencing brief delays with some shipments. Most orders should ship within 3-5 business days after being placed. Once your order has shipped, tracking information will be sent to via email. We apologize for any inconvenience
SHIPPING:
As indicated at the time of purchase and by the order confirmation email, the Client is responsible for any and all shipping costs associated with the delivery as indicated at the time of purchase.
NO LOCAL PICKUP AND NO IN STORE PURCHASES:
Our facility is a Tobacco manufacturing facility and subject to strict access control. As such as are not open to the public and are unable to offer local pickup for customers in the Dallas Fort-Worth area. Any customer that wishes to place or pick up their order in person will, unfortunately, be denied.
NO RETURNS OR EXCHANGES, ALL SALES FINAL:
All products on the Social Smoke Clearance website are “FINAL SALE” items and are not eligible for return, exchange or credit. Products that are defective may be repaired or replaced at the description of SS Tobacco LLC. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
PRODUCT AVAILABILITY:
Subject to their availability, products offered for sale together with their prices shall be valid as long as they are accessible on clearance.socialsmoke.com. If a product becomes unavailable after placing the order, the Client will receive immediate notification by email to the email address provided for the order, the Client will be given a chance to select another product or request a refund for the product. Please allow up to three (3) to six (6) business days for this transaction to post to the Client credit Card and one (1) to two (2) billing cycles for it to be reflected on the Client Card statement.
WHILE SUPPLIES LAST. NO RAINCHECKS.
PLACING AN ORDER:
At the end of the order process and before payment, the Client will receive a summary of the Products ordered together with details of any delivery costs and sales taxes. At this point the Client may either change the order or confirm by providing payment information and choosing “Confirm Order” to complete the process. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Client.
ORDER CANCELLATION:
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Client receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
PAYMENT:
A representative will contact you with your total and the full payment is due prior to shipping.